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Wednesday, February 21, 2024 10:00am CT

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Banks, credit unions, and insurance companies are grappling with operational inefficiencies, complex IT environments, and other challenges that leave IT to put out constant fires while putting more strategic initiatives on the backburner. Meanwhile, these organizations know that automation is critical to their future success, but with so many day-to-day demands on IT’s attention, how can you prioritize automation?

A strategic approach to automation that enables IT to focus on higher level objectives is within reach. On Wednesday, February 21, 2024 at 10am CT join Tom Vermette, CTO at Southeast Bank, Andrea Downing, Community Engagement Manager at SMA Technologies, and other IT and automation experts for a 45-minute breakdown of practical tips for developing an automation strategy that addresses top IT and business objectives, such as:

  • Accelerating digital transformation 
  • Improving customer experience 
  • Streamlining processes and harmonizing communication across modern and legacy systems 
  • Simplifying reporting and minimizing the work associated with custom scripts 

Whether you’re an IT professional, director, or VP, if you’re looking for practical guidance on how to leverage IT staff and automation solutions more strategically, this webinar is for you! 

Speakers

Tom Vermette

Chief Technical Officer for SouthEast Bank

Tom Vermette is the Chief Technical Officer for SouthEast Bank where he oversees the daily application operations and sets the strategic technical direction for the bank. He is in the process of launching a subsidiary company focused on DNA technical professional services, managed services, custom development (DNA & Q2) and consulting.

Prior to joining SouthEast Bank, Tom was Vice President with the DNA Core at Fiserv. In his role, Tom was responsible for Custom Development, Transition Support, Service Management, Managed Services (Batch Operations, Upgrades, Oracle and SQL Server), CoreAPI Professional Services and Tier 3 Triage Support. Tom has 31 years of experience in the Financial Services industry.

Andrea Downing

Andrea Downing

Community Engagement Manager at SMA Technologies

Andrea Downing serves as the Community Engagement Manager at SMA Technologies. She is responsible for developing and executing innovative strategies to actively engage customers, collect invaluable feedback, and translate their insights into tangible improvements for products and services. By listening to the Voice of the Customer, she contributes to SMA's enhanced understanding and fulfillment of customer needs and expectations.

Prior to joining SMA in 2022, Andrea spent the last 20 years working with libraries worldwide, where she held roles as a software trainer, sales engineer, and product owner for a major library software company.

Andrea holds a Master of Arts degree in Information Science and Learning Technologies from the University of Missouri-Columbia, complemented by an MBA from Regent University. 

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About SMA Technologies

SMA Technologies offers powerful, easy-to-use workload automation and orchestration software to eliminate manual tasks and manage workloads across business-critical operations. It's the perfect fit for financial institutions, insurance companies, and other transactional businesses. Many of our team members come from financial institutions and have personally experienced the power of OpCon. We exist to give you time back, so you can do what really matters — whether that's implementing strategic business objectives or making it to your child's sports games, our automation makes it possible.