The New SMA Online Community

Wednesday, October 16, 2024 12:00pm CT

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Presenting another SMA Connections session designed to foster connections between SMA and our customers, you and the products, and among the OpCon community. 

On Wednesday, October 16th, 2024, at 12pm CT, we’ll be doing something different. Instead of talking about automation, we want to introduce you to the brand-new online community for SMA customers. It’s a new place for having conversations and learning more about automation.

Merly Thomas, Vice President of Customer Service at SMA Technologies, and Andrea Downing, Community Engagement Manager at SMA Technologies, are ready to talk with you about:

An overview of the new community
How the community benefits you
Opportunities for contributing and learning through the community

Speakers

Merly Thomas

Vice President of Customer Service at SMA Technologies

Merly Thomas is the Vice President of Customer Service at SMA Technologies. She enables her team to meet SLAs and provide effective, robust operational support by identifying and driving innovative automation solutions for SMA’s customers.

Andrea Downing

Community Engagement Manager at SMA Technologies

Andrea Downing serves as the Community Engagement Manager at SMA Technologies. She is responsible for developing and executing innovative strategies to actively engage customers, collect invaluable feedback, and translate their insights into tangible improvements for products and services. By listening to the Voice of the Customer, she contributes to SMA's enhanced understanding and fulfillment of customer needs and expectations.

Prior to joining SMA in 2022, Andrea spent the last 20 years working with libraries worldwide, where she held roles as a software trainer, sales engineer, and product owner for a major library software company.

Andrea holds a Master of Arts degree in Information Science and Learning Technologies from the University of Missouri-Columbia, complemented by an MBA from Regent University.

Trusted by Financial Services for Mission-Critical Operations

About SMA Technologies

SMA Technologies offers powerful, easy-to-use workload automation and orchestration software to eliminate manual tasks and manage workloads across business-critical operations. It's the perfect fit for financial institutions, insurance companies, and other transactional businesses. Many of our team members come from financial institutions and have personally experienced the power of OpCon. We exist to give you time back, so you can do what really matters — whether that's implementing strategic business objectives or making it to your child's sports games, our automation makes it possible.